dplaflamme - Network

Found a Philadelphia-centric instance, so moving over to jawns.club .

Found a Philadelphia-centric instance, so moving over to jawns.club .

Content warning:God Bless the Courtyard HoundsI was late to listen to The Chicks' "Gaslighter" album. It sounds less like...

Content warning:God Bless the Courtyard Hounds

I was late to listen to The Chicks' "Gaslighter" album.

It sounds less like prior albums than I expected. It doesn't sound much like bluegrass. Maybe that's because the Courtyard Hounds' albums were the creative outlet for two of the members?

I guess I like bluegrass more than country or pop/country cross-over?

Content warning:Boring minutiaeI have survived a trip for the grocery store the afternoon before (USA) Thanksgiving. Mind you, we're not...

Content warning:Boring minutiae

I have survived a trip for the grocery store the afternoon before (USA) Thanksgiving.

Mind you, we're not cooking; this was just a midweek restock after a poorly executed grocery trip this past weekend.

Content warning:Nothing to see hereThings are quiet, boring.The most interesting news to me this week is Robert Iger's return to the top...

Content warning:Nothing to see here

Things are quiet, boring.

The most interesting news to me this week is Robert Iger's return to the top of the Disney corporation. Maybe he'll reverse some of the disappointments of my September WDW trip; maybe he'll double-down and say they just need to improve execution. Only time will tell.

Like any other decent person, I mourn the deaths at Club Q.

In my personal life? Nothing, nada, just quiet.

Content warning:US Healthcare/health insurance rant 5/5Now I'm a little mad at IBX for screwing up a routine claim and a lot mad at...

Content warning:US Healthcare/health insurance rant 5/5

Now I'm a little mad at IBX for screwing up a routine claim and a lot mad at Mainline Health for not listening to a patient suggestion about how to improve things.

Between that and the difficulty of getting in to seeing my endocrinology nurse, I'm tempted to find another healthcare system. Lord knows, Mainline Health isn't the only Epic customer near me. They're the closest, but not the only one nearby.
5/5 FIN

Content warning:US Healthcare/health insurance rant 4/I never spoke with the manager. After several minutes, the same rep who didn't...

Content warning:US Healthcare/health insurance rant 4/

I never spoke with the manager. After several minutes, the same rep who didn't understand what I was asking for came back with a different script about what's necessary to freeze my account as the claim is reprocessed.

Really?

That's lousy customer service. At some point, it's someone's job to listen to a customer tell you what you're doing wrong and demonstrate that you understand them, even if you can't offer reasonable hope.

Content warning:US Healthcare/health insurance rant 3/I can't call Epic and get them to do this; I have no standing with them. They need...

Content warning:US Healthcare/health insurance rant 3/

I can't call Epic and get them to do this; I have no standing with them. They need a customer, such as Mainline Health, to ask for it. So, I was trying to ask Mainline Health to ask Epic for this.

I don't need an explanation of how the revenue cycle works. The "customer care" rep has a script for explaining that. After hearing that twice, I asked for her manager, hoping the manager might care and understand my request.

Content warning:US Healthcare/health insurance rantI know what Epic Systems EMR software can do; I used to work for them, for those that...

Content warning:US Healthcare/health insurance rant

I know what Epic Systems EMR software can do; I used to work for them, for those that didn't know or don't remember.

Epic every month tells its employees that they do the hard things to make things easy for their customers: health care systems, hospitals, and doctors. They're also very proud of their billing and revenue management pieces. So, it's not hard to imagine that if asked, they'd help flag possible insurance errors.
2/

Content warning:US Healthcare/health insurance rantI'm a little annoyed that IBX processed a claim from my primary care physician as if...

Content warning:US Healthcare/health insurance rant

I'm a little annoyed that IBX processed a claim from my primary care physician as if he were a specialist, not my PCP. They told his employer, Mainline Health, to charge me the specialist co-pay when they had already charged me the PCP co-pay.

I'M A LOT ANNOYED that the "customer care" representative at Mainline Health didn't understand my suggestion that they ask Epic to update their software to flag untimely copay changes for a patient/provider pair. 1/

Content warning:Qatar 2022When I assumed years ago that holding a World Cup in Qatar would be a clusterfuck memorial to corruption, that was...

Content warning:Qatar 2022

When I assumed years ago that holding a World Cup in Qatar would be a clusterfuck memorial to corruption, that was before the homophobia metastasized into hard rules and yellow cards.

I'm tempted to root for Iran, just to annoy the mullahs, but mostly I just want it to go away.