If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service” numbers unless I have a problem so complex that it requires a Real Person.
I’m just trying to do the right thing and report the lost card, but Citibank made it. So. Very. Difficult.
End thread.
8.5.2025 03:56If I have a problem with most companies, I always go to self service information on the internet. I never call “customer service”...Eventually I got an agent and told her that I found a lost credit card. She took the card number and took care of it in only a few seconds, as opposed to the 5 minutes it took me to get a Real Person™. #phonetreehell #ivr
8.5.2025 03:54Eventually I got an agent and told her that I found a lost credit card. She took the card number and took care of it in only a few seconds,...Next, I shouted “Agent” and pressed 0 on the keypad. I repeated this maybe a dozen times. It said that it would connect me to an agent but I needed to give the card number. I think I dropped an F-bomb at the computer. 🤬
8.5.2025 03:52Next, I shouted “Agent” and pressed 0 on the keypad. I repeated this maybe a dozen times. It said that it would connect me to an agent...A short thread about phone tree hell.
On a walk today, I found a lost Citibank credit card. I wanted to call them to report the lost card.
The automated system first asked me to enter the card number. I refused because it’s not my card. Next, it told me to enter my social security number. Again, I don’t have that info.
8.5.2025 03:50A short thread about phone tree hell.On a walk today, I found a lost Citibank credit card. I wanted to call them to report the lost card.The...To clarify: there is no app for the OMNY system for the New York City subway.
If your watch does tap to pay, tap your watch and enter. No need to unlock your watch.
If your phone does tap to pay, tap your phone and enter. No need to unlock your phone.
If the credit or debit card in your wallet does tap to pay, tap your card and enter.
And no weekly/monthly passes.
It's that easy.
6.5.2025 13:30To clarify: there is no app for the OMNY system for the New York City subway.If your watch does tap to pay, tap your watch and enter. No...After dinner last night, I did the regular grocery shopping at Costco and Trader Joe's. I was annoyed that others have discovered to shop after dinner on a weeknight. Costco was too crowded!
6.5.2025 13:25After dinner last night, I did the regular grocery shopping at Costco and Trader Joe's. I was annoyed that others have discovered to...Today I’m taking King County Metro. First had to download the Transit Go app, which directed me to buy tickets at a retail store. Had to dig through menus to figure out how to buy a ticket in the app, which required me to manually enter a card number. And I could not paste a card number from my password manager. So much friction for just one $2.75 bus ticket.
2/2
5.5.2025 19:29Today I’m taking King County Metro. First had to download the Transit Go app, which directed me to buy tickets at a retail store. Had to...A tale of two transit systems:
Just over a week ago, we spent a week in New York. The subway OMNY payment system is absolutely perfect: tap to pay. Once you take enough trips, the rest of the week is free.
1/2
5.5.2025 19:28A tale of two transit systems:Just over a week ago, we spent a week in New York. The subway OMNY payment system is absolutely perfect: tap...Me: Let me start this 8-hour print before I head out for the day.
Hot End Thermistor: Hiya buddy, it’s been a while, let’s have some fun, shall we? 😆
4.5.2025 14:46Me: Let me start this 8-hour print before I head out for the day. Hot End Thermistor: Hiya buddy, it’s been a while, let’s have some...As a US National Parks superfan, this is a real fear. https://donmoynihan.substack.com/p/trump-vs-americas-national-parks
2.5.2025 13:53As a US National Parks superfan, this is a real fear. https://donmoynihan.substack.com/p/trump-vs-americas-national-parksI usually prefer to repair than replace, but sometimes I take things too far. Example: I just ordered a replacement Type 23A battery for... a Radio Shack multimeter! #repair
29.4.2025 18:43I usually prefer to repair than replace, but sometimes I take things too far. Example: I just ordered a replacement Type 23A battery for......Looks like I lost a USB phone charger on the flight home yesterday. Harumpf.
29.4.2025 17:10Looks like I lost a USB phone charger on the flight home yesterday. Harumpf.My favorite running shoes - Newton Kismet - seem unavailable in my size (8.5). I HATE when the running shoe companies discontinue my favorite shoes. #running
25.4.2025 13:20My favorite running shoes - Newton Kismet - seem unavailable in my size (8.5). I HATE when the running shoe companies discontinue my...I love the music of Shostakovich but there’s a reason why some works like symphonies 2, 3, 11, 12, 13 and 14 are obscure and seldom performed. #classicalmusic
25.4.2025 02:20I love the music of Shostakovich but there’s a reason why some works like symphonies 2, 3, 11, 12, 13 and 14 are obscure and seldom...Today I ran an errand with a 4-hour drive. Since there was a day baseball game, I listened on the radio. Seems like every commercial break there was an ad for a car dealer saying something like: “Beat the tariffs and buy your new car now!” #tariffs
17.4.2025 22:44Today I ran an errand with a 4-hour drive. Since there was a day baseball game, I listened on the radio. Seems like every commercial break...Where’s my iPhone? I need it for running. Let me use my Apple Watch to find it.
The beeping indicates it’s nearby. Let me look around.
Oh wait, it’s in my pocket. 🙄
17.4.2025 14:15Where’s my iPhone? I need it for running. Let me use my Apple Watch to find it.The beeping indicates it’s nearby. Let me look around. Oh...Rare running weather: vest season! #running
15.4.2025 14:44Rare running weather: vest season! #runningLake Sammamish on my run this morning. #running
11.4.2025 15:26Lake Sammamish on my run this morning. #runningSecond symphony concert this week: Bartok, Yiu and Dvorak. No German composers to be found! #classicalmusic
11.4.2025 02:26Second symphony concert this week: Bartok, Yiu and Dvorak. No German composers to be found! #classicalmusicUSPol, original humor
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10.4.2025 18:30USPol, original humorRemember when?⬆️
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