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Any int’l public servants in Berlin for Creative Bureaucracy Festival next week and interested in workshopping global design patterns?Join...

Any int’l public servants in Berlin for Creative Bureaucracy Festival next week and interested in workshopping global design patterns?

Join us on Friday morning, 14 June, at DigitalService for 3 chatty hands-on hours with 🥐.

Register your interest via this form:
https://forms.gle/XWadjtPpc1KsnkhFA

This is pretty correct: https://seasonsof.berlin/

This is pretty correct: https://seasonsof.berlin/

Germany’s #democracy is under threat. With fateful state-level elections scheduled for this year, it was powerful to see some 25.000...

Germany’s #democracy is under threat. With fateful state-level elections scheduled for this year, it was powerful to see some 25.000 people spontaneously gathering in front of Brandenburg Gate today to show their opposition against the far-right—and it felt good to bump into friends and colleagues.

#LautGegenRechts #b1401 #NieWiederIstJetzt #AfDVerbot

Train time is writing time.Here’s my #weeknote for week 81 at Digital Service. I travelled across Germany to attend the autumn conference...

Train time is writing time.

Here’s my #weeknote for week 81 at Digital Service.

I travelled across Germany to attend the autumn conference of the community of practice network NExT in Wiesbaden. I represented our UCD design community and gave a talk. Afterwards, I co-ran the Public Service Lab Day, a conference in Cologne, together with the city’s innovation office.

http://verwaltungsgestaltung.de/notizen/2023/11/18/week-81-at-the-digital-service-notes-for-13-17-november-2023/

How to write good alt text for screen readers – @craigabbott is nailing it with this blog post.In our organisational Slack, we have an...

How to write good alt text for screen readers – @craigabbott is nailing it with this blog post.

In our organisational Slack, we have an alt-text support channel I established in March for our colleagues in the comms team. People use it to provide support, ask for help, and educate themselves about good #accessibility practices. I’ll pin the post in that channel.

https://www.craigabbott.co.uk/blog/how-to-write-good-alt-text-for-screen-readers/

#ServiceDesign folks, who of you have taken any ITIL Foundation courses to learn more about operational service management? Anything good in...

#ServiceDesign folks, who of you have taken any ITIL Foundation courses to learn more about operational service management?

Anything good in there?

Any thoughts?

Do we better address this with an interface or a policy change?Yesterday, we had excellent discussions about designing vastly improved...

Do we better address this with an interface or a policy change?

Yesterday, we had excellent discussions about designing vastly improved justice services by thinking from multiple horizons.

The German govt’s #ServiceStandard by @bmi encourages this by having a dedicated point on triggering policy iteration.

It’s Sunday. It’s #WeekNote time.Week 76 at Digital Service was busy w/ over 50 scheduled meetings in 5 days.I spent time with our...

It’s Sunday. It’s #WeekNote time.

Week 76 at Digital Service was busy w/ over 50 scheduled meetings in 5 days.

I spent time with our Justice teams, co-ran a bar camp session on the #ServiceStandard, and a lunch & learn session on the long slog of public #ServiceDesign:

http://verwaltungsgestaltung.de/notizen/2023/10/15/week-76-at-the-digital-service-notes-for-9-13-october-2023/

Belated, here’s my #weeknote 74 for the last week of September. I discussed people’s performances and possible salary changes and...

Belated, here’s my #weeknote 74 for the last week of September.

I discussed people’s performances and possible salary changes and participated in team workshops. I also spent time thinking about the role of ‘Ikigai’, a Japanese concept considering mastery, passion, purpose, and remuneration in the things we do. And that relates to our public sector transformation work.

http://verwaltungsgestaltung.de/notizen/2023/10/01/week-74-at-the-digital-service-notes-for-25-29-september-2023/

Clara, Kara and I even managed to have a call discussing our talk—through 3 time zones and despite the background noise of crying a...

Clara, Kara and I even managed to have a call discussing our talk—through 3 time zones and despite the background noise of crying a toddler, singing people in a train station and laughing football lads.

If you are curious about ‘The long slog of public #ServiceDesign’, join us at #SDinGov on Friday:
https://govservicedesign.net/programme/long-slog-public-service-design

🧵6/

*On emissions: There’s no valid number—but a lot of different numbers.@seatsixtyone has an overview suggesting a 90% reduction:...

*On emissions: There’s no valid number—but a lot of different numbers.

@seatsixtyone has an overview suggesting a 90% reduction: https://seat61.com/CO2flights.htm

HaCon has a more humble overview with about 50% less.

To @greenpeace, a flight is 80x worse: https://greenpeace.org.uk/news/cheap-pollution-means-taking-the-train-to-europe-is-four-times-the-cost-of-flying-report/

🧵5/

Internet connection was spotty—the worst in Belgium and France, solid in Germany and the UK. I still managed to work almost the entire...

Internet connection was spotty—the worst in Belgium and France, solid in Germany and the UK. I still managed to work almost the entire time, thanks to the seamless offline mode of Google Workspace.

I had a nap in the worst seats, though: LNER Azuma was most uncomfortable. It is almost straight, not cushioned, and there is no possibility to move the seat.

🧵4/

With enough buffer time calculated, I came into London 1 hour later with the following Eurostar and managed to meet my partner for dinner at...

With enough buffer time calculated, I came into London 1 hour later with the following Eurostar and managed to meet my partner for dinner at Kineya in St Pancras International.

The ramen 🍜 was discounted thanks to Eurostar’s Avantage Club status – yummy, but still expensive.

🧵3/

It required a bit of travel routine, confidence and resilience as I got all of my 2 Deutsche Bahn connections cancelled (Berlin to Frankfurt...

It required a bit of travel routine, confidence and resilience as I got all of my 2 Deutsche Bahn connections cancelled (Berlin to Frankfurt and Frankfurt to Brussels), and then I consequently missed my Eurostar. I also had to pay extra for a Thalys train from Cologne.

Instead of 3 changes, I had 5 and a zig-zag journey through Germany.

🧵2/

No need to wreck the planet with my business travel more than the absolute possible minimum.Saving between 50% to 90% of emissions*, my...

No need to wreck the planet with my business travel more than the absolute possible minimum.

Saving between 50% to 90% of emissions*, my longest-ever one-day train ride comes to an end: Berlin to Edinburgh, door-to-door, in slightly over 19 hours—just in time for the ‘#ServiceDesign in #Government’ conference.

🧵1/

How many #DesignSystem‎‎‎​s does one need?The German public sector easily has a dozen. But I believe no one would ever know.We’re...

How many #DesignSystem‎‎‎​s does one need?

The German public sector easily has a dozen. But I believe no one would ever know.

We’re trying to start counting anyway. And see where opportunities for collaboration are.

Join us this Thursday, 21 September, at 10 am – if you’re a German public servant:
https://next-netz.de/veranstaltungen/treffen-der-nextcommunity-nutzerzentriertes-design/

Discussing a more digital Berlin:What’s working well, what needs to improve most urgently and what biggest challenges were overcome...

Discussing a more digital Berlin:

What’s working well, what needs to improve most urgently and what biggest challenges were overcome already — Mai Ky and Björn Märtin from BerlinOnline and Niklas Kossow from CityLAB Berlin at the Berlin public sector innovation meetup.

Sharing how they redesigned Berlin.de — serving lots of different content types, 3,000 part-time editors, and 25 million visitors per...

Sharing how they redesigned Berlin.de — serving lots of different content types, 3,000 part-time editors, and 25 million visitors per month.

Dr Björn Märtin & Mai Ky from BerlinOnline share their massive 4-year mobile-first and accessibility-focussed Berlin redesign at our “Öffentliches Gestalten” meetup

“Designing a more digital Berlin”— @toriboeck and Christian Kaatz are kicking off our 3rd public sector innovation meetup at...

“Designing a more digital Berlin”

— @toriboeck and Christian Kaatz are kicking off our 3rd public sector innovation meetup at DigitalService.

Through 3 talks, we explore what’s happening, what’s challenging, and what’s next.

A bit behind with #weeknotes recently – but here’s week 71 at Digital Service:I welcomed 20 new Work4Germany fellows with a talk about...

A bit behind with #weeknotes recently – but here’s week 71 at Digital Service:

I welcomed 20 new Work4Germany fellows with a talk about enabling factors for public sector transformation. And I, among many other things, prepared the next #ServiceStandard report for publication and announced local events for autumn.

You can read it here:
http://verwaltungsgestaltung.de/notizen/2023/09/10/week-71-at-the-digital-service-notes-for-4-8-september-2023/